Member FAQs

The UPcycled City Guarantee
Do you ship internationally?
Is my purchase secure?
How can I track my order?
Members we care!

The UPcycled City Guarantee!

UPcycled City guarantees your purchase for 30 days with a 100% money back guarantee if you are not satisfied so you can shop with confidence! In that 30 day period, no matter what, you can take us up on our Guarantee and we’ll refund your purchase price once the item is returned at your expense to the seller.

Do you ship internationally?

Yes we ship internationally but the cost is up to the individual Upcycler and is posted on the item page in their shop..

Is this a secure purchase?

Very Secure! All your purchases are processed through PayPal the industry leading online purchasing processor. All information is validated in real-time and protected so you can shop with confidence!

How can I track my order?

After you place your order, our Upcyclers get instant notification of your purchase details and start processing your order. Once the order ships, you will get a notification directly from the seller about tracking. Should you have any questions, you can contact us directly at info@UPcycledCity.com.

Members we care!

Need help? Feel free to give us a call M-F, 8 AM – 6 PM PST at 1-916-5UP-CYCL (1-916-587-2925) or email us at info@UPcycledCity.com and we will get back to you as quickly as possible.