Help

Guidelines & Helpful Tips
Community Helpful Tips
Member Guidelines & Helpful Tips
Seller Guidelines & Helpful Tips

Guidelines & Helpful Tips

UPcycled City is a marketplace and social community where people around the world can connect to buy and sell certified UPcycled goods.

Everything on UPcycled City must be made from waste materials.

UPcycled items are designed and created by the shops that sell them. Because transparency matters on UPcycled City, we require all sellers to be certified and that their items are created from repurposed waste materials. Both handmade and machine made products are allowed.

Vintage items that have been repurposed and transformed into a new product are allowed as long as they meet the definition of UPcycling.

UPcycled City Seller Shops are Independent Businesses!

You must be over the age of 18 to a open a seller shop on UPcycled City.

Each UPcycled City shop has their own policies, payment, shipping and fulfillment methods. Shops on UPcycled City must meet our standards as set out in our Terms of Use.  In the unlikely event that a purchase does not go as planned, we encourage the buyer and seller to work together through our “Your Conversations” system to reach a solution. If they can’t reach a resolution, they can contact UPcycled City at contact@UPcycledCity.com

Honesty is important to UPcycled City and to all our members. We ask that shop owners represent themselves, their business, and their items accurately.

Learn more about buying and selling on UPcycled City in our Seller Guidelines Helpful Tips, Contact Helpful Tips and Community Helpful Tips sections.

UPcycled City’s product team may reach out on occasion to sellers who we feel may be in violation of these guidelines. While we prefer to help you bring your shop into compliance with our rules, UPcycled City may close shops that do not meet our guidelines. We also reserve the right to remove products that do not meet our requirements. To learn more about UPcycled City’s mission and values go to our Why Certification? section.

Community Helpful Tips

UPcycled City members and sellers can use our community spaces to inspire each other, share ideas, comment in our Community section. Community sections include our Articles & DIY and Forum sections.

To make sure that UPcycled City is a community that’s respectful, we ask that you:

  • Be over 18 years old in order to participate in community spaces.
  • Use “My Conversations” to communicate in order to facilitate business.
  • Don’t use Conversations to harass others.
  • Respect other members privacy.
  • Private or personally identifying information should not be shared in public areas of the site.
  • Don’t use any of the tools or features on UPcycled City to compromise another member’s business.
  • Be respectful. Content posted in community spaces must not promote, support or glorify hatred.

As a member of the community, you have the opportunity to notify us at contact of an item or a shop that doesn’t meet Seller Guidelines & Helpful Tips. All notices received are taken serioucly and are kept confidential.

Member Guidelines & Helpful Tips

UPcycled City is a marketplace and social community where people around the world can connect to buy and sell certified UPcycled goods.

Everything on UPcycled City must be made from waste materials.

UPcycled items are designed and created by the shops that sell them. Because transparency matters on UPcycled City, we require all sellers to be certified and that their items are created from repurposed waste materials. Both Handmade and machine made products are allowed.

Vintage items that have been repurposed and transformed into a new product are allowed as long as they meet the definition of UPcycling.

UPcycled City Seller Shops are Independent Businesses!

You must be over the age of 18 to a open a seller shop on UPcycled City.

Each UPcycled City shop has their own policies, payment, shipping and fulfillment methods. Shops on UPcycled City must meet our standards as set out in our Terms of Use.  In the unlikely event that a purchase does not go as planned, we encourage the buyer and seller to work together through our contact system to reach a solution. If they can’t reach a resolution, they can contact UPcycled City at contact@UPcycledCity.com

Honesty is important to UPcycled City and all our members. We ask that shop owners represent themselves, their business, and their items accurately.

Learn more about buying and selling on UPcycled City in our Seller Helpful TipsMember Guidelines & Helpful Tips and Community Helpful Tips sections.

UPcycled City’s product team may reach out on occasion to sellers who we feel may be in violation of these guidelines. While we prefer to help you bring your shop into compliance with our rules, UPcycled City may close shops that do not meet our guidelines. We also reserve the right to remove products that do not meet our requirements. To learn more about UPcycled City’s mission and values go to our Why Certification?  section.

Seller Guidelines & Helpful Tips

By delivering personal customer service and following our Seller Helpful Tips, you can show buyers that your UPcycled City business is honest, ethical and transparent.

Maintain a Transparent Shop

Our marketplace is built on trust and transparency. It’s important that you represent yourself, your business, and your items accurately.

  • Be sure to fill out your shop page completely. (See our Shop Helpful Tips and New Product Set Up Helpful Tips)
  • Only list items in your shop that fall under the product category you have been certified in. (See Why Certification)
  • Product listings of items must accurately represent them in both copy and photos.
  • Buyers can submit Customer Feedback on items they have purchased.
  • Respect the intellectual property of others. If you feel someone has violated your copyright, you can report it to UPcycled City at legal@upcycledcity.com
  • Do not use your shop’s features or tools to conduct transactions off the UPcycled City site.

Provide Great Customer Service

By meeting UPcycled City’s standards for good customer service, you will be able to provide the best experience for your customers.

  • Honor your shipping and processing times.
  • Respond to My Conversations in a timely manner.
  • Explain your Shops Policies clearly and honor those commitments.
  • Try to work out disagreements or disputes directly with the your customer. In the unlikely event that you can’t reach a resolution then they can contact UPcycled City at contact@UPcycledCity.com
  • If you are unable to complete an order, you must notify the buyer and cancel the order.

Respect our Community

As a member of the UPcycled City community, we ask that you follow our Community Helpful Tips. Being a seller on UPcycled City gives you access to all of our seller services: PayPal checkout, Advertising Services, and our Seller Shop Tips.